Pre-sales Questions
Q: Do you ship to my country?
Please check our shipping policy.
Q: Who do l contact for a B2B volume sale?
Larger part orders will require further contact with our Business Sales Department at dealers@ohlpro.com. A B2B sales representative will contact you with more information.
Q: Who handled international customs and import fees?
For international shipments, we will cover most of the VAT and duties, but if the customer's problem caused the tax will be borne by you.
Q: How can customer get support on how to use a product or to find out if OHLPRO product is compatible with some phone/tablet?
Customer can directly send inquiry to service@ohlpro.com. OHLPRO customer support will get back to you with the solution at the soonest.
Q: Can l use more than one coupon on an order?
No. Coupons are limited to one per order.
After-sales Questions
Q: Can the order be canceled?
If the order is under status awaiting fulfillment, please contact OHLPRO customer support at service@ohlpro.com to cancel. If the order is shipped, the order cannot be canceled.
Q: Can the order be modified?
Order cannot be modified once it's placed successfully. However, you can contact OHLPRO customer support at service@ohlpro.com to cancel the order if it's under status awaiting fulfillment then place the appropriate order again.
Q: Can the shipping address be changed?
Shipping address cannot be modified once the order placed successfully. However, customer can contact OHLPRO Customer Support to cancel the order if it's under status awaiting fulfillment then place the order with the appropriate address again.
Q: Why have l not received an order confirmation by email?
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder. Please check all of your email folders later if you still haven't received your confirmation, email service@ohlpro.com, and we'll be happy to confirm your order and resend the confirmation email. We apologize for the inconvenience!
Q: What isn't covered by the warranty?
Purchases from unauthorized resellers
Improperly operated devices
Lost or stolen products
Purchases made over 12 months ago (unless otherwise stated)
Free products
Improperly operated devices
Lost or stolen products
Purchases made over 12 months ago (unless otherwise stated)
Free products
Q: When does the warranty begin?
It begins from the day you place your order.
Q: How do l claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.If your product covered by this warranty fails due to a manufacturing defect.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product's support page, or contact us at service@ohlpro.com.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product's support page, or contact us at service@ohlpro.com.
Q: What is valid proof of purchase?
A dated sales receipt from an authorized OHLPRO Reseller that shows a description of the product along with its price.
Q: What if l don't have any proof of purchase?
If you made your purchase through OHLPRO Direct, we might be able to locate your order using your email address, name or shipping address.
If you made your purchase through an authorized OHLPRO Reseller, you might contact the Reseller to see if they can provide a copy of your receipt.
If the product was a gift, you might ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
If you made your purchase through an authorized OHLPRO Reseller, you might contact the Reseller to see if they can provide a copy of your receipt.
If the product was a gift, you might ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
Q: Will the warranty be renewed if my product isreplaced?
The warranty continues from the date of your original purchase. It won't be renewed after a replacement has been provided. For more information, please contact us at service@ohlpro.com.